7-Day Money-Back Guarantee
At URLStart, we offer a 7-day money-back guarantee on hosting plans — specifically Shared, Cloud, Reseller, and WordPress Hosting packages — if you have any issue with the service, subject to the following terms and conditions. Shared, Reseller, WordPress and Cloud Hosting plans are not currently offered for new orders. The terms that refer to them continue to apply to existing customers on those plans, and will apply to new orders if the plans are offered again. Cloud VPS and Dedicated Servers are covered by the separate rule under Exclusions below.
Eligibility for Refund
Refund requests must be made within 7 days of payment. The guarantee applies to hosting plans on any billing cycle — monthly, quarterly, semi-annual or annual.
Refunds are limited to one per customer . Multiple services or multiple signups are not eligible for refunds.
Refunds are not granted to accounts closed due to violations of our Terms of Service (TOS).
Upgrades or downgrades of existing products are not refundable . Users will be responsible for any modifications made to their account.
Existing customers are not eligible for refunds. The 7-day money-back guarantee applies only to new account sign-ups.
If you have an existing product and order a new product, the refund policy does not apply. However, a 7-day credit-back guarantee will be provided in your URLStart wallet.
Billing and Refund Process
Submit Refund Request
Submit a cancellation request via the client area and open a support ticket within the 7-day period.
Review & Approval
URLStart reviews your request. We reserve the right to deny refund requests if there are policy violations, abuse, or fraudulent activity detected.
Refund Processed — Within 14 Days
Once approved, the refund will be processed within 14 days and issued to the original payment method or to your URLStart wallet, as you choose.
Verification & Fraud Prevention
Refunds will not be processed if your account fails verification or if fraud or abuse is detected. It is your responsibility to ensure compliance with our policies.
Any suspicious activity — including but not limited to fraudulent chargebacks or unauthorized account activity — may result in the denial of a refund .
Exclusions
VPS & Dedicated
VPS, Dedicated Servers, and Cloud Servers are not normally refundable. We do refund them where we are unable to fulfil the order, or where the problem is caused on our end.
Setup & Licenses
Service setup fees and software licenses (cPanel, Plesk) are non-refundable .
The 7-day money-back guarantee covers hosting plans only. Domain names, Cloud VPS, Dedicated Servers, add-ons, control panels and software licences, and all other Cloud Services are not covered by it, on any billing term — monthly, quarterly, semi-annual or annual.
The exception: we refund a VPS or Dedicated Server in any circumstance where we are unable to fulfil or deliver the service, or where the issue is on our end — for example a billing error, a misconfiguration, or a fault in our infrastructure. Each case is reviewed by URLStart.
DDoS attacks are not covered under this exception. Downtime, degraded performance, or service disruption caused by a DDoS attack does not qualify for a refund under any circumstances.
Unmetered bandwidth throttling is not covered either. Per our Terms & Conditions, unmetered plans are automatically capped to 100 Mbps once usage crosses 20 TB in a billing cycle, and continuous streaming or other sustained high-bandwidth use is not permitted. Any speed reduction or restriction applied under this policy does not qualify for a refund.
When such a refund is approved — because we could not deliver the service or the issue was on our end — you choose how to receive it: to your original payment method, or as credit in your URLStart wallet for future orders.
Additional Conditions
No refund will be provided for services suspended due to violations such as email abuse, inappropriate content, illegal activity, malware, phishing, spamming, or account overuse .
No refunds will be issued for services purchased using a credit balance .
Duplicate accounts created to exploit the 7-day money-back guarantee will be banned or terminated. Government-issued ID verification may be requested in such cases.
If you wish to request a refund, please submit a cancellation request via the client area and open a support ticket. Tell us in the ticket whether you want an approved refund returned to your original payment method or added to your URLStart wallet.
Cancellation Policy
Cancellation Request
To cancel your service, you must submit a cancellation request through our customer support portal or by contacting our customer service team via phone or email.
Renewals
If you do not wish to renew your service, you must submit a cancellation request at least 7 days before your renewal date . Failure to do so will result in the automatic renewal of your service for the same term length.
Account Access & Data
Upon cancellation, your account and data will be removed from our servers within 24–48 hours . It is your responsibility to back up any data you wish to retain before cancellation takes effect.
How to Request a Refund
Submit a cancellation request in the client area, then open a support ticket with your reason. Our team will review and respond within 2 business days.
Open Client Area · Contact Support
This policy is governed by the laws of India, with jurisdiction as set out in our Terms & Conditions.
Last updated: 2 October 2026