Terms & Conditions
Everything you must know in one place
By using our website and accessing any of the services, features, or content provided by URLStart ("URLStart," "us," "our"), you agree to be bound by the following Terms of Service ("TOS," "Terms," or "Agreement"). URLStart is the trade name of URLStart Internet Services. Your purchase of one or more Services from URLStart signifies that you have read, understood, and accepted this TOS. The most up-to-date version of our TOS can always be found on the URLStart website. We strongly recommend that you review this TOS carefully before making any Service(s) purchase from URLStart.
The Terms of Service (TOS) are applicable to all Services provided by URLStart to you during the entire Term or Renewal Term. Before signing up for any hosting plans or services mentioned on URLStart, all customers must agree to the terms and conditions stated. It is your responsibility to ensure that only licensed and legal third-party software is used in conjunction with our services. URLStart reserves the right to suspend or cancel a customer's access to any or all provided services at any time, especially if it is determined that the account has been used inappropriately or in violation of our policies.
URLStart reserves the right to refuse service or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material violating any applicable law or regulation is strictly prohibited.
The following activities and content are strictly prohibited:
Topsites, Ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high-yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events, websites promoting illegal activities, or linking to other websites that promote illegal activities.
Website content that promotes or advocates human trafficking in any way, shape, or form, as determined by URLStart's sole discretion, sites that promote prostitution or escort services.
Any website found to host child pornography, link to child pornography, or exploitative content will be immediately suspended without notice or warning.
Adult materials, including all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of URLStart.
Embedding or uploading audio/video/high-resolution images on a website or linking to other websites that promote audio/video/high-resolution images.
Illegal material, including copyrighted works, commercial audio, video, or music files, and any material violating any regulation or material perceived as misleading.
Warez, including but not limited to pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, and encrypting of any of the above. It also includes sites that provide "links to" or "how to" information about such material.
Hosting any games on our servers is strictly prohibited. Hosting accounts found with gaming-related content will be immediately terminated.
IRC hosts involve hosting an IRC server that is part of or connected to another IRC network or server or connected to an IRC network. Servers or virtual hosting accounts found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected until all traces of the IRC server have been wholly removed and URLStart has confirmed the removal of such content. A second violation would result in immediate account termination.
Please be aware that engaging in any of these prohibited activities may result in the suspension or termination of your account without prior notice.
URLStart reserves the right to classify any other content or literature as "prohibited" if it is deemed indecent, rude, hateful, or unacceptable.
Please refer to our General Acceptable Use Policy for a comprehensive list of prohibited content and activities.
Following the DMCA (Digital Millennium Copyright Act), URLStart has established procedures for addressing copyright infringement claims. If you believe a site hosted on our service infringes your copyright, please submit all copyright complaints to email@example.com.
Abuse of Resources
URLStart strictly prohibits the abuse of resources provided as part of our services. Any misuse or excessive use of resources that adversely affects our systems' performance, stability, or availability or impacts other customers' experience is strictly prohibited.
Examples of resource abuse include, but are not limited to:
Excessive CPU or memory usage disrupts server operations.
Excessive bandwidth consumption significantly affects network performance.
Spamming or sending unsolicited bulk emails.
Running background processes or scripts that consume excessive server resources.
Engaging in activities that result in server or network attacks, such as Distributed Denial of Service (DDoS) attacks.
Hosting or distributing malicious software, viruses, or any other harmful content.
Any other activity that violates our Acceptable Use Policy or applicable laws.
URLStart reserves the right to take appropriate actions, which may include suspending or terminating the account, to address instances of resource abuse to maintain the quality and stability of our services for all customers.
Unsolicited Commercial Email/Unsolicited Bulk Email (SPAM)
URLStart strictly prohibits sending unsolicited commercial emails or unsolicited bulk emails (SPAM). SPAM refers to the indiscriminate sending of promotional or advertising emails to recipients who have not explicitly consented to receive such messages.
Our policy regarding SPAM includes, but is not limited to, the following guidelines:
Consent: You must obtain explicit consent from recipients before sending them commercial or promotional emails.
Opt-out mechanism: Every email you send must include a clear and functional opt-out mechanism, allowing recipients to unsubscribe from future emails easily.
Email lists: You must only send emails to recipients who have willingly subscribed to your mailing list or have a business relationship with you.
Third-party lists: It is strictly prohibited to use or purchase email lists from third parties without ensuring that the recipients have consented to receive emails from you.
Prohibited content: SPAM emails must not contain false or misleading information, deceptive subject lines, or malicious content.
Compliance with laws: You must comply with all applicable laws and regulations regarding email marketing, including the CAN-SPAM Act and other relevant anti-spam legislation.
Failure to comply with our SPAM policy may result in immediate action, including suspending or terminating your account. We actively monitor our network for SPAM-related activities and investigate any reported incidents. We are committed to maintaining a spam-free environment and protecting email deliverability for all our customers.
Bandwidth Usage Policy
URLStart limits bandwidth usage to ensure acceptable and optimal performance for all customers. Bandwidth refers to the data transferred between your website and its visitors.
Monthly Bandwidth Allocation: Each hosting plan has a specified monthly bandwidth allocation. This allocation defines the maximum amount of data that can be transferred to and from your website within a billing cycle.
Bandwidth Monitoring: We monitor the bandwidth usage of all hosted websites. You can track your bandwidth usage through your account control panel or contact our support team for assistance.
Excessive Bandwidth Usage: Excessive bandwidth usage occurs when a website consumes an unusually high amount of data, affecting server performance and potentially impacting other customers' websites. URLStart reserves the right to take appropriate actions, including throttling or suspending an account if excessive bandwidth usage is detected.
Bandwidth Upgrade Options: If you anticipate high traffic or require additional bandwidth beyond your plan's allocation, URLStart offers bandwidth upgrade options. Contact our sales team to discuss your requirements and explore suitable upgrade options.
Content Optimization: To optimize bandwidth usage, we encourage you to optimize your website's content, such as compressing images and minifying files, to reduce data transfer size.
Prohibited Bandwidth-Intensive Activities: Bandwidth-intensive activities that are strictly prohibited include, but are not limited to, running file-sharing services, operating high-traffic streaming platforms, engaging in continuous large file downloads, or hosting large software repositories.
Adhering to our bandwidth usage policy provides a fair and reliable hosting environment for all customers. URLStart reserves the right to modify this policy to ensure optimal service delivery.
VPS (Virtual Private Server) Rules
When using a VPS provided by URLStart, it is essential to adhere to the following rules to ensure a secure and efficient hosting environment for all users:
Lawful Use: Your VPS services must be used for lawful purposes only. Any activity that violates local, national, or international laws is strictly prohibited.
Resource Usage: You are responsible for managing your VPS resources efficiently. Excessive or disproportionate use of CPU, memory, disk space, or network bandwidth that negatively impacts the server or other users is not permitted.
Prohibited Content: Hosting or distributing illegal content, violating copyright laws, promoting hate speech, containing adult material, or engaging in any form of illegal activity is strictly prohibited.
Software Usage: Only use the legally licensed software on your VPS. Unauthorized distribution or use of copyrighted software, including pirated software, is prohibited.
Server Security: It is your responsibility to maintain the security of your VPS. It includes keeping your operating system and software updated with security patches, using strong passwords, and implementing necessary security measures to prevent unauthorized access.
Prohibited Activities: Spamming, hacking, phishing, DDoS attacks, or other malicious actions that disrupt the server or network.
Backup Responsibility: It is recommended that you maintain your backups of critical data hosted on your VPS.
Failure to comply with these VPS rules may result in warnings, suspension, or termination of your VPS services. URLStart reserves the right to modify or update these rules to maintain a secure and efficient hosting environment.
Commercial Advertising - Email (SPAM)/Unsolicited Commercial Email (UCE)
URLStart strictly prohibits sending commercial advertising emails, also known as SPAM or Unsolicited Commercial Emails (UCE). SPAM refers to the unsolicited and indiscriminate sending of promotional or advertising messages to recipients without explicit consent to receive such emails.
Our policy regarding SPAM and UCE includes the following guidelines:
Consent: You must obtain explicit consent from recipients before sending them commercial advertising emails
Opt-out Mechanism: Every email you send must include a precise and functioning mechanism, allowing recipients to unsubscribe from future emails easily.
Email Lists: You must only send emails to recipients who have voluntarily subscribed to your mailing list or have a business relationship with you.
Third-Party Lists: It is strictly prohibited to use or purchase email lists from third parties without ensuring that the recipients have provided explicit consent to receive emails from you.
Prohibited Content: SPAM and UCE emails must not contain false or misleading information, deceptive subject lines, or malicious content.
Compliance with Laws: You must comply with all applicable laws and regulations regarding email marketing, including the CAN-SPAM Act and other relevant anti-spam legislation.
Failure to comply with our policy on commercial advertising emails, SPAM, or UCE may result in immediate action, including suspending or terminating your account. We actively monitor our network for SPAM-related activities and investigate any reported incidents. We aim to maintain a spam-free environment and uphold email deliverability for all our customers.
URLStart provides a backup policy to help protect your data and ensure availability. It is essential to understand the following guidelines regarding backups:
Backup Responsibility: While URLStart performs regular backups of our servers, it is ultimately your responsibility to maintain your backups of critical data. We recommend regular backups of your website, databases, emails, and other essential files to safeguard against data loss.
Backup Frequency: URLStart performs backups regularly as part of our routine maintenance. However, the exact frequency may vary depending on the hosting plan and server configuration. We encourage you to consult our documentation or contact our support team to inquire about the specific backup schedule for your services.
Data Retention: Backup retention periods vary based on the hosting plan and server configuration. Familiarizing yourself with the specific data retention policy applicable to your account is essential. We recommend keeping backups for a sufficient duration to meet your business needs.
Backup Restoration: In the event of data loss or accidental deletion, you may request the restoration of your data from our available backups. However, while we reasonably safeguard and retain backups, we cannot guarantee specific backups' availability, completeness, or integrity.
Off-Site Backup: We may maintain backups at off-site locations to enhance data redundancy and security. It helps protect your data in the event of unforeseen incidents or disasters. However, we do not provide direct access to off-site backups for individual restoration requests.
Backup Limitations: It is important to note that backups are primarily intended for disaster recovery. They may be unsuitable for individual file retrieval or restoring data lost due to specific user actions. Regularly backing up your data and implementing proper data management practices are essential.
URLStart will make reasonable efforts to safeguard and maintain backups as part of our commitment to data protection. However, we strongly advise that you maintain your independent backups to ensure the availability and integrity of your data.
Domain Payments Policy
URLStart has a domain payments policy to ensure a smooth and transparent process for managing domain registrations, renewals, and related transactions. Please review the following guidelines regarding domain payments:
Payment Terms: All domain registration, renewal, and related services are subject to payment according to the terms specified by URLStart. Payment should be made in the designated currency and through the approved payment methods accepted by URLStart.
Billing and Invoicing: Upon purchasing or renewing a domain, you will receive an invoice or notification indicating the total amount due and the payment deadline. You are responsible for ensuring timely payment to avoid any service disruptions or domain expiration.
Renewal Reminders: URLStart may send renewal reminders to the email address associated with your account to notify you of upcoming domain renewals. However, you are responsible for keeping your contact information current and renewing your domains on time.
Auto-Renewal Option: URLStart may offer an auto-renewal option for domain registrations. If you enable auto-renewal, your domain will be automatically renewed before its expiration date, and the associated fees will be charged to your selected payment method.
Non-Payment and Domain Suspension: Failure to make timely payments for domain registrations or renewals may result in the suspension or cancellation of the domain. It is essential to settle outstanding payments promptly to avoid disruption in domain services.
Refunds and Cancellations: Domain registration fees are generally non-refundable once the registration process is completed. However, if you have specific concerns or require assistance regarding refunds or cancellations, don't hesitate to contact our support team for further guidance.
Third-Party Registrations: If you register or manage a domain through a third-party service provider or registrar, their specific payment policies and terms will apply. You must familiarize yourself with their payment guidelines and comply accordingly.
Please note that the domain payments policy is subject to change at the discretion of URLStart. It is advisable to regularly review the policy or contact our support team for any updates or clarifications regarding domain payments and related transactions.
Permitted CPU and Disk Usage Policy
URLStart offers unlimited hosting services to provide ample resources and flexibility for your website. However, it is crucial to understand the guidelines and limitations associated with our unlimited hosting policy:
Resource Fair Usage: Our unlimited hosting plans have generous resource allocations, including disk space, bandwidth, databases, and email accounts. These resources are intended for regular website operation and typical usage patterns. Excessive or disproportionate use of resources that negatively impacts server performance or other customers' websites is not allowed.
Shared Hosting Environment: Unlimited hosting plans operate in a shared hosting environment, where multiple customers share server resources. It ensures cost-effectiveness and efficient resource utilization. While we strive to provide a fair and balanced hosting experience, individual resource usage may be subject to certain limitations to maintain overall server stability.
Prohibited Activities: Unlimited hosting plans must be used for lawful purposes only. Activities such as running resource-intensive applications, hosting file-sharing services, engaging in continuous high-traffic streaming, or utilizing the server as a backup/storage platform are strictly prohibited.
Content Restrictions: Hosting or distributing prohibited content, including illegal materials, copyrighted works, adult content, or any content that violates our acceptable use policy, is not allowed on our unlimited hosting plans. Please refer to our acceptable use policy for detailed information on content restrictions.
Performance Optimization: To ensure optimal performance and resource utilization, we recommend optimizing your website's content, such as compressing images, minifying files, and implementing caching mechanisms.
Account Suspension: In cases where excessive resource usage is detected and impacts server performance, we may take appropriate actions, including suspending or limiting the hosting account until the resource consumption is within acceptable limits.
Upgrades and Add-Ons: If your website requires additional resources beyond our unlimited hosting plans, consider upgrading to a higher-tier plan or adding specific resource add-ons available through URLStart. Our sales team can assist you in choosing the most suitable options for your requirements.
URLStart's unlimited hosting policy is designed to provide a reliable and feature-rich hosting experience. Adhering to the above guidelines contributes to a fair and balanced hosting environment for all customers.
Reseller Terms and Client Responsibility
As a reseller of URLStart services, it is vital to understand and adhere to the following terms and take responsibility for your actions:
Reseller Account Usage: The reseller account provided by URLStart is for the sole purpose of reselling hosting services to your clients. It should not be used for personal hosting or other unauthorized activities. You are responsible for managing and supporting your clients' hosting accounts.
Billing and Payments: As a reseller, you are responsible for billing and collecting client payments. URLStart will bill you for the reseller services you have purchased. You are responsible for ensuring timely payment to avoid any interruptions in your services.
Client Support: You are responsible for providing technical support to your clients for their hosting accounts. URLStart will support you as the reseller, but you must assist your clients with hosting-related inquiries and issues.
Pricing and Service Offerings: As a reseller, you can set your own pricing and service offerings for your clients. However, you should ensure that your pricing and offerings comply with the terms and conditions set by URLStart. You should not misrepresent URLStart's services or make false claims about the features and resources provided.
Client Communication: All communication with your clients should be professional and aligned with industry standards. You are responsible for communicating the terms and conditions, acceptable use policy, and any other relevant information to your clients to ensure they understand their obligations and limitations.
Prohibited Activities: You and your clients are prohibited from engaging in activities that violate URLStart's acceptable use policy or applicable laws and regulations. It includes but is not limited to illegal content, spamming, phishing, and copyright infringement. It is your responsibility to ensure that your clients adhere to these restrictions.
Account Management: You are responsible for managing your reseller account, including adding or removing clients, adjusting resource allocations, and maintaining the security and integrity of your account. You should use strong passwords and take appropriate security measures to protect your account and clients' data.
By becoming a reseller of URLStart services, you agree to these terms and take responsibility for your actions and the actions of your clients. Please comply with these terms to avoid the termination of your reseller account. It is essential to familiarize yourself with these terms and ensure that your clients are aware of their responsibilities as well.
The Company as Reseller or Sublicensor
As a reseller or sublicensor of URLStart services, it is crucial to understand and comply with the following terms:
Reseller or Sublicensor Relationship: The Company acts as a reseller or sublicensor of URLStart services, offering these services to its customers. The Company manages and supports its customers' accounts and is the primary point of contact for any issues or inquiries.
Use of URLStart Services: The Company is authorized to use URLStart services solely to resell or sublicense to its customers. The services provided by URLStart are not for personal use or any other unauthorized activities by The Company.
Billing and Payments: The Company is responsible for billing its customers and collecting payments for services. URLStart will bill The Company for the reseller or sublicensor services it has purchased. Timely payment by The Company is crucial to maintain uninterrupted services.
Customer Support: The Company is responsible for providing technical support to its customers for their accounts and any issues related to the services. While URLStart may offer support to The Company, it is The Company's responsibility to assist its customers with their hosting-related inquiries and ensure a satisfactory customer experience.
Pricing and Service Offerings: The Company can set its customers' pricing and service offerings. However, The Company must ensure that its pricing and offerings comply with the terms and conditions set by URLStart. Misrepresentation of URLStart's services or false claims about features and resources provided is strictly prohibited.
Compliance and Prohibited Activities: The Company and its customers must comply with URLStart's acceptable use policy and adhere to all applicable laws and regulations. Engaging in prohibited activities, including but not limited to illegal content, spamming, phishing, and copyright infringement, is strictly prohibited. The Company is responsible for ensuring its customers understand and comply with these restrictions.
Account Management: The Company is responsible for managing its reseller or sublicensor account, which includes adding or removing customers, adjusting resource allocations, and maintaining account security and integrity. Strong passwords and appropriate security measures should be employed to safeguard The Company's account and its customers' data.
By acting as a reseller or sublicensor of URLStart services, The Company agrees to these terms and assumes responsibility for its actions and the actions of its customers. Failure to comply with these terms may result in the termination of The Company's reseller or sublicensor account. The Company must familiarize itself with these terms and ensure that its customers are aware of their responsibilities as well.
At URLStart, we understand the importance of a reliable hosting service for your online presence. We strive to provide a high level of uptime and guarantee the following:
Uptime Percentage: We guarantee a minimum of 99.9% uptime for your website and associated services, excluding scheduled maintenance and unforeseen circumstances beyond our control.
Calculation of Uptime: Uptime is calculated monthly, considering the total minutes in a month and deducting any downtime experienced.
Downtime Exclusions: The uptime guarantee does not cover scheduled maintenance windows, emergency maintenance, acts of nature, network issues beyond our control, or any interruptions caused by your actions or third-party services used with our hosting services.
Compensation for Downtime: If our uptime falls below the guaranteed percentage in a given month, you may be eligible for compensation in service credits. Our policies and procedures will determine the calculation and application of service credits.
Service Credit Request: To request service credits for qualifying downtime, you must submit a request within 30 days of the incident. Our support team will review the request and, if approved, apply the appropriate service credits to your account.
Exclusions from Service Credits: Service credits will not be provided for any downtime resulting from factors beyond our control or any downtime caused by your actions or third-party services.
Service Level Agreement (SLA): Our uptime guarantee is governed by the terms and conditions outlined in our Service Level Agreement (SLA). The SLA provides detailed information on uptime, compensation, and procedures for filing service credit requests.
While we strive to maintain a high level of uptime, it is essential to note that no hosting service can guarantee 100% uptime due to various factors that may impact the availability of online services.
We are committed to delivering reliable hosting services and will continue investing in infrastructure, monitoring, and support to minimize potential downtime. Please contact our support team for further assistance if you have any questions or concerns about our uptime guarantee.
Account Security and Company Systems
At URLStart, we take the security of your account and our systems seriously. We have implemented various measures to ensure the protection and integrity of your data. Please familiarize yourself with the following:
Account Security: It is your responsibility to maintain the security of your account login credentials, including your username and password. You should choose a strong and unique password, keep it confidential, and refrain from sharing it with anyone. Regularly updating your password is also recommended for enhanced security.
Unauthorized Access: If you suspect any unauthorized access or activity in your account, it is crucial to notify us immediately. We will take appropriate steps to investigate and address the issue promptly. In such cases, we may require you to reset your password or take other security measures to protect your account.
System Updates and Patches: We regularly update and patch our systems to address known security vulnerabilities. Keeping your applications and software updated is vital to ensure compatibility and security. Failure to update your applications may expose your account to potential security risks.
Malicious Activities: Engaging in any malicious activities, including hacking, phishing, or attempting to exploit vulnerabilities in our systems or the systems of other users, is strictly prohibited. Such activities can lead to immediate suspension or termination of your account, and legal actions may be taken if necessary.
Backup and Data Protection: While we strive to maintain reliable backups of your data, it is recommended that you also keep your backups of critical information. In the event of unforeseen circumstances or data loss, having your backups ensures you can restore your data as needed.
Security Updates and Notifications: We may periodically send security-related notifications and updates to your registered email address. It is essential to read and follow any instructions provided in these communications to ensure the continued security of your account.
Reporting Security Concerns: If you discover any security vulnerabilities or concerns within our systems, we encourage you to report them to our support team or through our designated channels. Your cooperation in helping us identify and address security issues is greatly appreciated.
You acknowledge and agree to adhere to these security measures and guidelines by using our services. We continuously monitor and improve security practices to safeguard your account and our systems. If you have any questions or need further assistance regarding account security, please don't hesitate to contact our support team.
Pricing Modifications and Money Back Guarantee
At URLStart, we want to ensure transparency and clarity in our billing process. Please review the following information regarding our billing policy:
Payment Terms: All services URLStart provides are subject to payment as per the agreed terms and conditions. Payment is required in advance for the selected billing cycle unless stated otherwise in a specific agreement.
Billing Cycle: The billing cycle for your services will depend on the chosen plan and payment frequency. We offer various billing cycles, such as monthly, quarterly, semi-annually, and annually. You are responsible for reviewing and selecting the appropriate billing cycle during ordering.
Payment Methods: We accept various payment methods, including credit cards, debit cards, PayPal, and other specified payment gateways. You are responsible for ensuring that your chosen payment method is valid and has sufficient funds for successful transactions.
Auto-Renewal: By default, our services are set to auto-renew unless you specifically disable this option in your account settings. Auto-renewal ensures uninterrupted service and prevents any disruptions or potential data loss. You are responsible for managing your auto-renewal preferences and updating your payment information.
Renewal Notifications: We will send you renewal reminders before the expiration of your services. You are responsible for ensuring that your contact information, including your email address, is up to date in our system. Failure to receive renewal notifications does not exempt you from your payment obligations.
Overdue Payments: Payment for your services is received after the due date, or your account may be considered overdue. In such cases, we reserve the right to suspend or terminate your services temporarily or permanently without prior notice. It is essential to make timely payments to avoid any service disruptions.
Refunds: We offer a refund policy, which may vary depending on the type of service and the terms agreed upon at the time of purchase. Please refer to our refund policy for specific details regarding eligibility, conditions, and refund processing.
Taxes: Prices displayed on our website or communicated to you do not include applicable taxes unless stated otherwise. You are responsible for paying any applicable taxes as the relevant tax authorities require.
Disputes: If there are any billing disputes, please contact our billing department promptly to address the issue. We will investigate the matter and work towards a fair resolution.
30-Day Money Back Guarantee: We offer a money-back guarantee for the following hosting services: Shared Hosting, Cloud Hosting, Reseller Hosting, WordPress Hosting, and Email Hosting. You can request a refund if unsatisfied with the service during the eligible refund period.
Non-Refundable Services: The following services are non-refundable: domain registration, domain transfer, domain renewal, cPanel, Plesk, control panel licenses, LiteSpeed, Softaculous, cloud hosting, virtual private servers (VPS), dedicated servers, paid support services, SSL certificates, Sitelock, SpamExperts, WHMCS licenses, Windows operating system licenses, SQL licenses, G Suite, Office 365, and any other paid licenses.
Domain-related Refunds: We do not offer refunds for domain registration, transfer, or renewal fees. Once a domain is registered or renewed, the cost is non-refundable.
Service Cancellation: If you choose to cancel your service within the eligible refund period and meet the criteria for a refund, please contact our support team to initiate the cancellation and refund process.
Refund Processing: Refunds will be issued using the same payment method you used for the original purchase. It may take up to a certain number of days for the refunded amount to reflect in your account, depending on the policies of the payment provider.
Pricing Modifications: Any changes or modifications made by the software license company to the pricing pattern or policy will be implemented immediately for all URLStart clients.
Money Back Guarantee: We offer a money-back guarantee for the following hosting services: Shared Hosting, Cloud Hosting, Reseller Hosting, WordPress Hosting, and Email Hosting. You can request a refund if you are unsatisfied with the service during the eligible refund period.
Service Suspension or Termination: No refunds will be provided if your service(s) are suspended or terminated due to a violation of our terms of service or for any other cause.
Hosting Platform Limitations: Certain limitations are specific to each hosting platform. For example, GUI is unsupported on an OpenVZ VPS, and you cannot upgrade the kernel or change BIOS settings. Kernel upgrades are possible on KVM Cloud instances, but BIOS settings cannot be changed. In such cases, you will not be eligible for a refund.
Non-Refundable Charges: The refund does not cover any taxes, setup fees, refund processing fees, postal charges, payment processing charges, or bank fees. Additionally, no refunds will be issued if your web hosting account violates our terms of service, exceeds system resource limits, or if the refund request is made after the specified 30-day period or beyond the coverage of our refund policy.
Free Domain with Web Hosting: We offer one free with the purchase of a new web hosting plan for 1/2/3 years.COM domain. You can also transfer your existing .COM domain under this offer. The domain will be free for the first year, and renewal charges will apply from the second year. Please add the domain and hosting plan to your cart, as the free domain cannot be claimed later.
Domain Charges on Hosting Cancellation: If you cancel your web hosting service and it includes a free domain name, the domain charges (at the standard rate) will be deducted from the refund amount. You must pay the difference or forfeit the domain if the refund is less than the domain name price. If the difference is not paid, the ownership of the domain will remain with URLStart.
Domain Transfer Fees: Transfer fees will apply if you transfer the free domain name to another provider. With the payment of transfer fees, the domain will be released.
ClientExec License: Reseller Hosting plans include one free ClientExec license. If you cancel the reseller hosting plan within the first 30 days, the ClientExec license cost will be deducted from the refund amount.
Non-Refundable Payment Methods: Payments made through bank transfer, cheque, money order, cash deposit, or DD are non-refundable. Any refund will be added as credit to your hosting account.
Refund Request Timeframe: Refund requests placed after 30 days will not be processed, and you will not be eligible for any refund.
Cancellation Process: To request cancellation, please send a cancellation request through the client area. The refund process will be completed within 14 days after receiving the cancellation request.
Please make sure to review and understand our refund policy before making a purchase. Please contact our customer support team for questions or further assistance.
Reviewing and understanding our billing policy before purchasing our services is essential. You agree to comply with our billing terms and any other relevant policies or agreements by using our services. Please contact our billing department for assistance if you have questions or need further clarification.
To initiate the cancellation of your services, please follow the outlined process:
Log in to your account: Access your client area on our website using your login credentials.
Submit a cancellation request: Locate the cancellation request option within your client area and complete the necessary details. Provide accurate information regarding the services you wish to cancel.
Review cancellation terms: Familiarize yourself with the cancellation terms and conditions, including any applicable fees or refund policies that may apply.
Confirmation and verification: Once your cancellation request is submitted, you will receive a confirmation email acknowledging receipt of your request.
Cancellation processing: Our team will review your request and initiate the cancellation process. Please note that the cancellation may take up to 14 days to be fully processed.
Refund eligibility: If your cancellation request falls within the refund period and meets the criteria outlined in our refund policy, you may be eligible for a refund. However, please note that certain services and fees are non-refundable as specified in the terms and conditions.
Refund processing: If you are eligible for a refund, the amount will be processed according to the original payment method. Please allow an appropriate processing time based on the payment provider and banking institution involved.
Communication: Throughout the cancellation process, we will inform you via email regarding your request's progress and any relevant updates.
If you have any questions or encounter difficulties during the cancellation process, please contact our customer support team for further assistance.
The prices displayed on our website are exclusive of taxes. To view the price inclusive of taxes for each plan, please refer to the Cost Calculator provided. Once you add items to your cart, the final invoice will include the amount inclusive of taxes.
Please note that the taxable amount, which includes applicable taxes, is non-refundable. It will be added to your invoice and cannot be refunded in the event of cancellation or refund requests.
Please contact our support team if you have any questions or need further clarification regarding pricing and taxes.
Unpaid Invoices and Late Payment
Failure to pay your invoices may lead to the suspension or termination of your web hosting account. In the event of a suspension, your account will only be restored once the outstanding invoice is cleared, granting you access to your data.
However, please be aware that if your account is terminated, the stored data will not be restored and will be treated as a new account. To avoid any service disruptions, you must renew your subscription on time, as failure may result in charges being added to your invoice.
Furthermore, please note that we will not activate new orders or packages for customers with an outstanding account balance. It is necessary to settle any unpaid invoices before new services can be activated.
Please contact our support team for further assistance if you have any questions or concerns regarding unpaid invoices, account suspension, or the renewal process.
For any inquiries or questions regarding the cost of your account, please feel free to contact our dedicated billing team. You can reach out to our billing team by sending an email to firstname.lastname@example.org. They will be happy to assist you and provide you with the necessary information regarding the billing aspects of your account.
In certain circumstances, we may be required to terminate your web hosting account. Account termination can occur for reasons including but not limited to:
Violation of Terms of Service: If you engage in activities that directly violate our Terms of Service or acceptable usage policies, your account may be terminated. It includes activities such as hosting prohibited content, engaging in illegal activities, or causing harm to our servers or network.
Non-payment: Please clear outstanding invoices or recurring payments to avoid account termination. Ensuring timely payment is essential to avoid disruptions to your services.
Repeat violations: If you repeatedly violate our Terms of Service despite warnings or previous account suspensions, your account may be terminated as a last resort.
Requested termination: If you decide to cancel your account or request termination, we will close your account as requested.
Upon account termination:
-- Your access to the hosting services and associated resources will be immediately discontinued.
-- Your data stored on the account may be permanently deleted and cannot be recovered.
-- Any remaining balance or fees due will still be applicable and must be settled.
-- Refunds may be subject to our refund policy and any applicable terms and conditions.
If you have any questions or concerns about account termination, please contact our support team for further assistance.
You agree to indemnify and hold harmless URLStart, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising from or in connection with your use of our services. It includes but is not limited to, any violation of the Terms of Service, infringement of intellectual property rights, or any unlawful or unauthorized activities you conduct.
You agree to defend, indemnify, and hold us harmless from any third-party claims or actions arising from or related to your use of our services. This indemnification extends to any costs, expenses, damages, or liabilities incurred due to such claims or actions.
In the event of a claim, we will promptly notify you and provide you with information regarding the claim. You will cooperate fully in the defense of any such claim, including providing necessary information and assistance.
URLStart will have the right to select legal counsel and control the defense of any claim or action subject to indemnification. However, this does not release your obligation to indemnify and hold us harmless.
Please note that the indemnification provisions outlined here shall survive the termination or expiration of your agreement with URLStart.
If you have any questions or concerns regarding indemnification, please contact our support team for further assistance.
Limitation of Liability
In no event shall URLStart, its directors, officers, employees, or affiliates be liable to you or any third party for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or any other loss arising out of or in connection with the use of our services, even if URLStart has been advised of the possibility of such damages.
URLStart's liability, and the liability of its directors, officers, employees, and affiliates, to you or any third party, shall in no event exceed the total amount paid by you to URLStart for the services during the twelve (12) months preceding the claim or cause of action.
You acknowledge and agree that the limitations of liability outlined in this agreement are reasonable and essential to your business relationship with URLStart.
The limitations of liability apply to the fullest extent permitted by applicable law, regardless of the theory of liability, whether based on contract, tort (including negligence), strict liability, or any other legal or equitable theory.
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, so the above limitations may not apply to you. In such cases, URLStart's liability shall be limited to the maximum extent permitted by law.
If you have any questions or concerns regarding the limitation of liability, please contact our support team for further assistance.
Dispute Resolution: Jurisdiction
Any disputes or claims arising out of or in connection with these Terms of Service or the use of our services shall be resolved through amicable negotiations between you and URLStart. Please first contact our customer support team to attempt to resolve any issues or concerns.
Suppose the dispute cannot be resolved through negotiations. In that case, both parties agree to submit to the exclusive jurisdiction and venue of the courts located in the Court of Prayagraj, Uttar Pradesh (India), where URLStart is registered. At this moment, you waive any objections to such jurisdiction and venue, including any claims of forum non-conveniens.
These Terms of Service shall be governed by and construed following the laws of India, without regard to its conflict of laws principles.
Any legal action, suit, or proceeding arising out of or relating to these Terms of Service or the use of our services shall be conducted solely on an individual basis. You agree not to participate in any class action, consolidated, or representative proceeding.
The prevailing party in any dispute or legal action shall be entitled to recover its reasonable attorneys' fees and costs incurred in connection with such dispute or legal action.
Please contact our support team for further assistance if you have any questions or concerns regarding dispute resolution or jurisdiction.
Specific Services: 404 Error Page
Certain services URLStart provides may include customizing your website's 404 error page. This page is displayed to visitors when they try to access a page on your website that cannot be found.
You are solely responsible for the content and design of your 404 error page. It should comply with our service terms and applicable laws and regulations. The 404 error page must not contain any offensive, illegal, or misleading content.
URLStart reserves the right to monitor and review the content of your 404 error page. If we determine that it violates our terms of service or any applicable laws, we may take appropriate action, including removing or modifying the page.
You acknowledge that customization of the 404 error page is a feature for your convenience and enhancement of user experience. URLStart shall not be held liable for any consequences, damages, or losses arising from the content or design of your 404 error page.
If you have any questions or concerns regarding specific services or your 404 error page customization, please contact our support team for further assistance.
URLStart reserves the right to modify the prices of its services at any time. The pricing changes may affect new purchases, renewals, or upgrades of existing services.
In the event of a price change, you will be notified in advance via email or through an announcement on our website. It is your responsibility to review and acknowledge any price changes. Continued use of our services after the price change takes effect constitutes your acceptance of the new pricing.
Please note that price changes will not affect the current billing cycle or any services already purchased or renewed before the price change.
URLStart strives to provide competitive and fair pricing for its services. However, we cannot guarantee that prices will remain the same indefinitely. Market conditions, inflation, currency exchange rates, and operational costs may necessitate price adjustments.
Please contact our billing team for further clarification if you have any questions or concerns regarding price changes.
These Terms of Service are solely for the benefit of you and URLStart. No third party shall have any rights or claims under these Terms of Service as a third-party beneficiary.
No other individual, company, or entity shall be deemed a third-party beneficiary of these Terms of Service, and no third party shall have any rights to enforce or assert any provisions of these Terms of Service against you or URLStart.
The relationship between you and URLStart created by these Terms of Service is not intended to and does not confer any rights or benefits on any third party. No third party shall have any standing to assert any claims or seek remedies under these Terms of Service.
Any rights or obligations arising out of these Terms of Service are personal to you and URLStart and cannot be transferred, assigned, or delegated to any third party without the prior written consent of both parties.
Suppose any provision of these Terms of Service is found invalid or unenforceable by a court of competent jurisdiction. In that case, it shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
Please contact our support team for further clarification if you have any questions or concerns regarding third-party beneficiaries.
Certainly, here's some content about account restrictions on URLStart:
At URLStart, we take account security and fair usage seriously. To maintain the integrity of our platform and ensure a seamless experience for all users, we have a strict policy in place: Multiple account creation is not allowed.
We understand that there may be legitimate reasons for having multiple accounts, but to prevent misuse, and unauthorized activities, and to maintain a level playing field for everyone, we strictly enforce this policy. Each user is permitted to have only one account on URLStart.
Payment Method Restriction
User accounts are limited to one active payment method to ensure a smooth and secure transaction process. Violation of this policy may result in the suspension or banning of the user's account.
At URLStart, we prioritize the security of financial transactions and aim to prevent any potential misuse of payment methods. This policy helps us maintain a high level of security and transparency within our platform.
Policy on Offer Redemption
Creating multiple accounts to exploit offers is strictly prohibited on our platform. If an offer is available for multiple uses, we kindly request users utilize a single account for redemption.
At URLStart, we are committed to fair usage and maintaining the integrity of our promotional offers. Creating multiple accounts to repeatedly benefit from the same offer not only goes against our policies but also disrupts the experience for other users.
We encourage our valued users to enjoy the benefits of our offers responsibly and in the spirit of fairness. If you have any questions or require assistance in redeeming an offer, please do not hesitate to contact our customer support team.
Important Account and Policy Notice
Unfollowing Content: Please be aware that unfollowing any content or users on our platform may lead to the suspension or banning of your account. We encourage users to consider their actions carefully and respect the community guidelines in place.
Multiple Accounts: Maintaining multiple accounts is strictly against our policies. If we detect the presence of multiple accounts associated with a single user, it may result in the suspension or banning of those accounts. We promote a fair and transparent user environment for all.
Acceptance of Terms and Policies: Before signing up or registering on URLStart, you must agree to and accept all our terms and policies. We strongly recommend reviewing these documents thoroughly to ensure you are informed about our guidelines and expectations for users.
Disclaimer: Please understand that URLStart holds no responsibility for any actions, content, or interactions that occur on our platform. Users are advised to use URLStart responsibly and in compliance with our terms and policies. We are committed to providing a safe and enjoyable online space, but user actions and interactions are beyond our control.
Thank you for your understanding and cooperation in maintaining a positive and secure community on URLStart.
Change of TOS
URLStart reserves the right to modify or update these Terms of Service (TOS) without prior notice. Any changes or updates to the TOS will be effective immediately upon posting on the URLStart website.
You must regularly review the TOS to stay informed of any modifications. By continuing to use our services after any changes to the TOS, you agree to be bound by the updated terms and conditions.
URLStart may provide additional notices of significant changes to the TOS as required by applicable laws. However, you should periodically visit our website to review the most current version of the TOS.
If you do not agree with any changes made to the TOS, you have the right to terminate your account and discontinue the use of our services. Continued use of our services after any modifications to the TOS will be deemed your acceptance of the updated terms.
URLStart strives to maintain a transparent and fair relationship with its users, and any changes to the TOS are made to improve the quality of our services or to comply with legal requirements.
If you have any questions or concerns regarding the change of TOS, please contact our support team for further clarification.